Automate customer conversations with powerful IVR & Voice flows.
Reduce call volumes, route customers instantly, and blend voice with WhatsApp, SMS and email for seamless, multi-channel journeys.
- ✓Inbound & outbound IVR automation
- ✓Smart routing & self-service menus
- ✓Call-to-WhatsApp transitions
- ✓Analytics, logs & call recordings
IVR workflows that reduce wait times and boost resolution.
Smart IVR Trees
Route callers based on language, product type, intent or customer priority — all configurable without code.
Agent Routing & Distribution
Connect callers to the right department or agent automatically using skills-based routing and real-time availability.
Outbound Voice Campaigns
Run automated IVR calls for reminders, OTPs, due payments, surveys and important alerts.
Call Recording & Logs
Access detailed recordings, transcripts and call histories for compliance and training.
From first ring to complete resolution.
A seamless experience that blends voice automation with messaging continuity.
Step 1 · Identify
Customer calls your support line
The IVR greets callers, identifies intent and offers smart menu options to guide them quickly.
Step 2 · Assist
Route or shift to WhatsApp
For complex cases, send a WhatsApp chat link mid-call, enabling richer, faster interactions.
Step 3 · Close Loop
Send automated post-call summary
Provide details, documents, links, or feedback forms through WhatsApp or SMS for a complete journey.
IVR solutions tailored for every industry
Use cases for support, sales, reminders and collections.
Automated issue routing
Let customers choose options and reach the right agent instantly.
Self-service troubleshooting
Provide automated answers for common questions without human intervention.
Support-to-WhatsApp transition
Shift complex issues to WhatsApp for faster resolution and document sharing.
IVR with Omnitech · FAQs
Everything teams ask before deploying IVR automation.